Position: Officer / Sr. Officer & Team Leader - Telemarketing (Retention)

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Profile:

• Achieve donation targets by growing support from existing Donors, as well as identifying and securing new donors.

• Confident in relationship building with a natural ability to adapt appropriately to different audiences.

• To generate appointments to inspire our supporters to contribute funds and become financial donors.

• Responsible for accuracy of new enrolments through reference, reactivation, renewal and upgrade.

• To create & update all calling data and maintain database of the supporters feedback.

• Build a solid understanding of our donors using data and research to build insight, define different segments and tailor communications accordingly.

• Mail supporters with relevant information on a regular basis.

• Ensure that the details of our Programs are clearly communicated and understood by the supporter.

• Benchmark the Retention programme against industry benchmarks for loyalty and lifetime value.

• Ensure confidentiality of information pertaining the organization.

• Perform other duties as and when assigned by the line manager.

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Experience: Officer/Sr. Officer - 1 to 2 Years | Team Leader - 2.5 Years & above

 

Qualification: Graduate /Post Graduate

 

Other Skills:

Passionate about Social Change.
Communication (Both English & Hindi).
Team player (Self Target+ Team Target Achieving)
Excellent telephone etiquette, negotiation and convincing skills.
Moderate speed typing and basic computer skills.
Good Presentation skills.
Cold Calling and Data Management Skills.
Leadership and Team handling.
Enthusiastic & passionate to learn & grow.

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City: New Delhi

 

No. of Posts: Officer / Sr. Officer - 2 and Team Leader - 1